Implementing Intranet on Speed: An Uh-Oh Moment
Implementing Intranet on Speed: An Uh-Oh MomentThe outgoing intranet was nice, in that it gave content owners the ability to control what was visible / available. Unfortunately, we've come to discover that a number of corporate services areas (Safety, HR, Transportation, etc.) in our organization used the intranet but never took part of the content management (CM) - it all came "from above". Basically, these folks are about to get a "crash course" in CM and
KnowledgeManagement (KM), albeit in small bites. When you read about it / explain it tosomeone, it seems like common sense, but it's quite difficult to "do", especiallyif one's career never involved documentation, training, etc.
Key Point: For most folks, change is never easy - especially if the change is thrust upon their already busy lives.
Note, however, that I will not allow the IT group (who is taking on the administrationof the intranet) to assume the CM role for these groups - even if it means the contentis not available for a few days. Our marketing group has a single individual runningthe extranet for our dealer network, and is consumed with CM tasks. To be fair, thatportal was implemented in the late 90's with custom developed software; it looks nice,but is a bear to administer, and simply cannot be left to non-technical folks.
< tangent >The outgoing intranet was nice, in that it gave content owners the ability to control what was visible / available. Unfortunately, we've come to discover that a number of corporate services areas (Safety, HR, Transportation, etc.) in our organization used the intranet but never took part of the content management (CM) - it all came "from above". Basically, these folks are about to get a "crash course" in CM and KnowledgeManagement (KM),albeit in small bites. When you read about it / explain it tosomeone, it seems likecommon sense, but it's quite difficult to "do", especiallyif one's career never involveddocumentation, training, etc. Key Point: For most folks, change is never easy - especially if the change is thrust upon their already busy lives.
Note, however, that I will not allow the IT group (who is taking on the administrationofthe intranet) to assume the CM role for these groups - even if it means the contentisnot available for a few days. Our marketing group has a single individual runningtheextranet for our dealer network, and is consumed with CM tasks. To be fair, thatportalwas implemented in the late 90's with custom developed software; it looks nice,butis a bear to administer, and simply cannot be left to non-technical folks. < tangent > Yes, I know that it's not KM "best practice" for the IT group to define process and procedure for corporate KM, but time is tight, we have experience in this area, and we're not overthinking this, keeping it simple, learning in small bites ... < \tangent >
Bottom line is, I'm already getting direct requests to "put thus and such documentouton the intranet"; I'll politely but firmly have to tell them that we have to firstdefinehow their department / group's page will look and work, and how they will beable tomanage the documents on the site themselves. Key Point: Teach a man to fish ... It's very tough to get out of the role of content manager / process owner once someone's got you to take on that first task. Even if you can make something happen on the computer, doesn't mean that you should, and certainly doesn't mean that you have to.
